|At your arrival:
An assistant will welcome you at airport or hotel wher program starts. You will immediately receive all required information and documentation, as well as multiple Open Vouchers to receive lodging service in any of the hotels associated to the program. Next you fill out the forms and pick up the car.
The assistant will also deliver Discount Vouchers to be used in other tourist non-lodging installations associated to the program.
To make easier moving in Cuba, you will receive a "Roadways Map" with detailed information about the roads network, distances, location of hotels, gas stations, restaurants and interesting places.
You will also receive documentation with useful information, such as assistance offices all over the country, the lists of hotels and installations included in the program (where delivered vouchers are valid), cars service workshops, heath care clinics and useful advices.
The assistant will help you in car rental contract signing.
In FlexiDrive you directly go to any of the listed hotels to receive lodging service if there is available room. After package is purchased you may receive free assistance from local offices to get lodging.
If you desire to book in a higher category hotel you may go to local offices and, paying a supplement, get lodging service in the desired installation, if rooms are available.
To accomodate you only need to go to the reception desk of the hotel and ask for the room. Once confirmed, you deliver the lodging voucher(s) of the night(s) you are going to stay there.
In case of no availability, the desk clerk will look for lodging in nearest hotels.
To secure lodging it is advisable to make a phone call to the hotel some days before arrival to confirm. The local assistance offices may do this for you without additional cost.
In high touristic seasons, mainly from Dec/15 to Apr/30 and from Jul/15 to Aug/31, it is reccommended to book with advance time enough.
At the end of the program client must deliver the car in any of the company rental points, located in all main cities and airports of the country. Drop-off point should be stated when starting the program, when signing the rental contract.